Tuesday, November 18, 2003
Down at La Barca supermarket, customer service continues to be a concept that eludes the staff. I went there on Saturday morning at 11, to discover that this was, naturally enough, a busy period. As a result, there were no trolleys left outside the entrance in the mall. No problem, I thought, as we will soon be able to avail ourselves of the stack of trolleys that were being brought up from the underground car park (or ‘el parking’) as I came up the escalator. No such luck. These failed to arrive and the imperious advice we got from the diva at the desk was that there might be some trolleys outside in the street, if we cared to look. I didn’t. And neither, it seems, did the several stooped old crones in black who were staggering around the place burdened with at least two of the plastic basket alternatives to the trolleys. On the way out, I passed the line of trolleys abandoned at the top of the escalator at the end of the mall. The collection crew were out in the car park, with another line of trolleys, taking a cigarette break. Customers? What customers?